A business process enables brokers to achieve organizational goals in a systematic manner. Do you find it difficult to boost sales or output? Then it’s time to take a look at the processes you have to see if there is a need to change or fix. Brokers are mostly focused on the results; maybe it’s time to divert their attention to business processes and start refining it.
Perfecting the Business Process
Some of the most common processes involve the following:
- Broker’s initial call to prospect
- Assign tasks to support team
- Collecting feedback from prospects
Brokers must delegate tasks accordingly. Someone has to be in charge of client files and feedbacks. It is easier to take action if everything is in order. A polished business process enables brokers to focus on selling.
Excellent customer experience is not only based from a face-to-face encounter. Brokers need to make follow up calls. You can delegate this task to your team. The team must be able to answer inquiries. Customers can easily tell if there is something wrong with their application if they don’t get informed answers. It is important to have well informed business process team who will make follow ups or inform customers about the status of their application.
Forming a business process team requires training. It is a must to hire the right people. Define your goals, and what you want to achieve. They must be well informed. Here are some of the qualities they have to possess:
- Positive attitude
- Hard working
- Focused
- Well-knowledged
A business process team filters and cuts unnecessary steps and provides missing information. The purpose of having a team is to diminish a broker’s tasks and allow them to focus on more important things. Being a broker is not an easy job because it involves attending client meetings, field work and dealing with prospects. Most of the time they may not be in the office. The business process team makes the job a whole lot easier. Reduce your tasks and delegate your other tasks to them.
Customers fall in love with fast and efficient service. It is easier to process applications and provide feedback about their applications if you have a reliable support team. Here are some of the benefits:
- Faster processing of applications
- Entertain higher number of applications
- Eliminate non-value tasks
- Brokers can attend to pertinent matters
Take time to improve your business process and develop an efficient support team that you can count on.
